Some South Africans have been shocked by a viral video that appeared to show family members carrying a body bag out of an insurance company office while pursuing a claim. A woman in the video says they took the body in to show proof of death.
Old Mutual South Africa replied to the incident with a statement on social media earlier this week saying that “this has been most unsettling” and confirming that the claim was paid out on Friday, November 15.
The company called the incident in KwaZulu-Natal province regrettable and said the claim had had to undergo further assessments.
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